Frequently Asked Questions
General
How do I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status
Are all your products original?
Yes, we ensure that all our products are sourced from trusted suppliers and go through quality checks before reaching you.
Can I change my order after placing it?
Orders can be modified only before they are shipped. Please contact us immediately if you wish to make changes.
Do you deliver across India?
Yes! We deliver to almost every corner of India through our trusted courier partners.
Shipping & Delivery
What are the shipping charges?
Shipping charges vary depending on your location and product weight. Exact charges will be shown at checkout.
Do you provide express delivery?
Yes, express delivery is available for select pin codes at an additional cost.
Can I change my delivery address after placing an order?
You can change the address only if the order has not been shipped. Please contact our support team quickly.
How long will it take to receive my order?
Most orders are delivered within 5–7 business days. Delivery time may vary based on your location.
Payment Related
What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD).
Is it safe to make payments on your website?
Yes, we use Shopify’s secure payment gateway and industry-standard encryption to ensure your transactions are safe.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on most products. However, extra charges may apply for certain pin codes
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery if the product is unused, undamaged, and in its original packaging.
How do I initiate a return?
Please email us at primaaxstore@gmail.com or call +91 7774088716 with your order details, and we’ll guide you through the return process.
How long does it take to get a refund?
Once the returned product is received and inspected, refunds are processed within 8–15 business days to your original payment method.